FAQ

• Q1: What are your minimum order quantities (MOQs), and are they flexible for new partnerships?

  A: Our standard MOQs vary by product category and are designed to ensure cost-effectiveness and quality consistency. However, we value long-term partnerships and are open to negotiating flexible MOQs for initial orders, depending on the product and market potential. Contact our sales team to discuss customized solutions.

• Q2: How do you ensure product quality control, and can we request third-party inspections?

  A: We implement a strict multi-stage quality control system, from raw material sourcing to final pre-shipment inspections. We fully support third-party inspections at your designated stage. All inspection costs are typically borne by the client, and we coordinate seamlessly with the agencies.

• Q3: What are your standard payment terms, and do you accept secure methods like LC or escrow?

  A: Our standard terms are T/T (30% deposit, 70% before shipment). We also accept Letters of Credit (L/C at sight or usance) and can work with reputable escrow services for added security. Terms may be tailored based on order volume and partnership history.

• Q4: What is your typical lead time from order confirmation to shipment?

  A: Lead times vary by product complexity and order volume, typically ranging from 25 to 45 days. We provide a precise production schedule upon order confirmation and maintain transparent communication throughout, including prompt alerts for any unforeseen delays.

• Q5: How do you handle shipping, logistics, and import documentation?

  A: We offer flexible shipping options (EXW, FOB, CIF, etc.) and work with trusted global freight partners. We handle all essential export documentation (commercial invoice, packing list, certificate of origin, etc.) and can assist with import compliance guidance for your destination country.

• Q6: Do you offer product customization or private labeling, and what are the requirements?

  A: Yes, we specialize in OEM/ODM services, including custom specifications, packaging, and private labeling. Customization requires a confirmed MOQ and additional lead time for sampling and mold/tooling development. We guide you through each step to ensure your brand vision is realized.

• Q7: What is your policy for defective goods or disputes about quality upon arrival?

  A: We stand by our quality and offer a clear warranty policy. If you receive defective items (excluding mishandling during transit), please notify us within 7 days of receipt with photo/video evidence. We will investigate promptly and propose solutions, including replacement, credit, or refund, in accordance with our terms and conditions.